Shipping policy

 

Shipping & Orders

Order Processing

Orders ship within 1–3 business days from our studio in Newmarket, Canada. Each piece is carefully packaged in a gift-ready box with protective wrapping.

During peak periods (including holidays, promotions, and new releases), processing times may be slightly longer.

Cancellations & Changes

We are unable to cancel or change items once an order has been submitted. Once an order has shipped, we are not able to change the delivery address provided during checkout.

Estimated Delivery Times

Canada & United States: 3–5 business days (once shipped)

Delivery timelines are estimates and may vary due to carrier delays, weather, or customs processing.

Made to Order Pieces

Some More Varied pieces are crafted to order, created one by one by our master jeweler in Canada. For these designs, please allow 4–6 weeks for production prior to shipping.

Estimated timelines are noted on individual product pages, and we’ll be in touch to confirm details before production begins.

Customs and Duty Fees

International orders may be subject to customs duties and taxes upon delivery. These fees are determined by the government of the destination country and are not within our control.

Packages going through customs may incur additional fees if import/export regulations change. In some cases, the shipping carrier or customs authorities may notify you of any extra charges due upon delivery.

If you choose to refuse payment of customs fees, your package may be returned to us and you may be liable for additional charges, including return shipping costs. Please note that if a package is returned due to refused customs fees, we can offer store credit, but we are unable to issue a monetary refund for the returned product or for any customs duties or fees.

By law, we cannot adjust the order value on commercial invoices and must follow all international import/export regulations.

For details, please refer to our Terms of Service.